The philosophy of quality and construction projects, and failures and errors in construction projects are introduced in this book. There will be a historical review on quality management in construction. This book discusses quality tools applied in construction and detailed explanation of quality cost in construction will be given in addition to an in-depth discussion on the application of total quality management in civil engineering projects. Roles and limitations of quality managers and how quality management approaches could mitigate construction delay are also elaborated.
As an advantage comparing to existing construction management books in the market, this book ends by introducing the organizational learning as an alternative method and an evolution for total quality management.
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